Terms of service
Last Updated: September 1, 2026
Welcome to Embroze. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms of Service.
Please read these terms carefully before using our website or placing an order.
1. General Terms
This website is operated by Embroze. Throughout the website, the terms “we,” “us,” “our,” and “Embroze” refer to Embroze.
By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service and any other policies published on our website.
If you do not agree with these terms, please do not use our website.
2. Products & Product Information
Embroze makes reasonable efforts to provide accurate information about our fragrances, including product descriptions, fragrance notes, sizes, images, and other details.
However, actual product appearance may vary slightly from website images due to photography, lighting, screen settings, packaging updates, or other factors.
Fragrance performance may also vary from person to person depending on skin type, body chemistry, weather, temperature, and application method.
3. Product Availability
All products are subject to availability.
Embroze reserves the right to:
- Change product availability
- Discontinue products
- Limit quantities
- Modify product specifications
- Update product information
We may do so at any time without prior notice.
4. Prices
All prices displayed on the Embroze website are subject to change without prior notice.
We reserve the right to correct pricing errors, product information errors, or other inaccuracies.
If an order has been placed with an incorrect price due to an obvious website error, Embroze may contact the customer before processing the order.
5. Orders
When you place an order through the Embroze website, you are making an offer to purchase the selected products.
Receiving an order confirmation does not necessarily mean that the order has been finally accepted.
Embroze reserves the right to cancel or refuse an order in certain circumstances, including:
- Product unavailability
- Incorrect pricing or product information
- Suspicious or potentially fraudulent activity
- Incorrect customer information
- Repeated failed delivery attempts
- Other circumstances that may prevent us from fulfilling the order
If we cancel an order for which payment has already been received, the applicable amount will be refunded according to our Return & Refund Policy.
6. Customer Information
Customers are responsible for providing accurate and complete information when placing an order.
This includes:
- Full name
- Phone number
- Email address, where required
- Complete delivery address
- City and area
Embroze is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
7. Cash on Delivery
Where available, Cash on Delivery (COD) may be offered for eligible orders and locations.
Customers placing COD orders agree to provide accurate contact and delivery information and to accept the order when delivered.
Repeated refusal or failure to receive COD orders may result in restrictions on future COD orders.
8. Payments
Customers agree to provide valid and accurate payment information when purchasing through available payment methods.
Payments may be processed through third-party payment providers. Such providers may have their own terms and conditions.
Embroze does not store sensitive payment information unless expressly stated in our Privacy Policy.
9. Shipping & Delivery
Orders are processed and delivered according to our Shipping Policy.
Estimated delivery times are provided for guidance and may vary due to courier delays, weather, public holidays, incorrect addresses, high order volumes, or circumstances beyond our control.
Embroze cannot guarantee a specific delivery date unless expressly stated otherwise.
10. Cancellation
Customers may request cancellation before an order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
For complete cancellation conditions, please refer to our Return & Refund Policy.
11. Returns, Refunds & Exchanges
Returns, refunds, replacements, and exchanges are governed by our Return & Refund Policy.
Due to the nature of fragrance products, opened, sprayed, tested, or used perfumes may not be eligible for return or exchange except where required by applicable law or where Embroze determines otherwise.
Customers should review our Return & Refund Policy before placing an order.
12. Fragrance & Safety Disclaimer
Embroze fragrances are intended for external use only.
Customers should use fragrances according to the product instructions and avoid contact with eyes and sensitive areas.
If irritation or an allergic reaction occurs, discontinue use.
Customers with known fragrance or ingredient sensitivities should review the available product information before use.
13. Intellectual Property
All content appearing on the Embroze website, including but not limited to:
- Embroze name and logo
- Product names
- Product images
- Website design
- Graphics
- Text
- Product descriptions
- Videos
- Marketing materials
is owned by or used with authorization by Embroze and may be protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.
14. Prohibited Use
You agree not to use the Embroze website for unlawful or unauthorized purposes.
You must not:
- Attempt to interfere with website security
- Introduce malicious software
- Access restricted areas without authorization
- Copy website content for commercial use
- Use our brand identity without permission
- Engage in fraudulent activities
- Misuse our website or services
Embroze reserves the right to restrict or terminate access where necessary.
15. Third-Party Services
Our website may use third-party services, including payment processors, courier companies, analytics providers, hosting services, and other technology providers.
These services may operate under their own terms and privacy policies.
Embroze is not responsible for the independent policies or actions of third-party service providers.
16. Website Availability
We make reasonable efforts to keep the Embroze website available and functioning properly.
However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
Temporary interruptions may occur because of maintenance, technical problems, hosting issues, or circumstances beyond our control.
17. Limitation of Liability
To the extent permitted by applicable law, Embroze will not be liable for losses or damages resulting from circumstances beyond our reasonable control, third-party services, website interruptions, delivery delays, or misuse of our products.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.
18. Changes to These Terms
Embroze reserves the right to update or modify these Terms of Service at any time.
Changes become effective when the updated terms are published on our website.
We recommend reviewing this page periodically to remain informed about our current terms.
19. Governing Law
These Terms of Service shall be interpreted and governed by the applicable laws of Pakistan, subject to any mandatory rights or protections provided to consumers under applicable law.
20. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Embroze
Website: www.embroze.com
Email: info@embroze.com
Phone/WhatsApp: 0315-007-00-44
Embroze — Crafted for Modern Elegance.