Shipping Policy — Embroze

Last Updated: September 1, 2026

At Embroze, we are committed to delivering your favorite fragrances safely and conveniently. Please read our shipping policy below for complete information about order processing and delivery.

1. Order Processing

All orders placed through the Embroze website are carefully packed and processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you may receive a confirmation message with your tracking details.

2. Delivery Time

We currently offer delivery across Pakistan.

• Major Cities: 2–4 business days
• Other Areas: 3–7 business days
• Remote Areas: Delivery may take slightly longer depending on the courier service.

Please note that delivery times are estimates and may vary due to weather, public holidays, courier delays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on your order and delivery location.

From time to time, Embroze may offer promotions such as Free Shipping on selected orders or during special campaigns.

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations across Pakistan.

For COD orders, customers are responsible for providing an accurate and complete delivery address and contact number.

5. Order Tracking

Once your order has been dispatched, Embroze may provide tracking information through SMS, WhatsApp, email, or another available communication method.

You can use the tracking information to monitor the progress of your shipment.

6. Incorrect or Incomplete Address

Customers are responsible for providing the correct:

• Full name
• Phone number
• Complete delivery address
• City/area
• Any necessary location details

If an order is returned to Embroze because of an incorrect or incomplete address, refusal to receive the parcel, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.

7. Delayed Deliveries

Although Embroze works with reliable courier services, delivery delays can occasionally occur.

Delays may result from:

• Public holidays
• Weather conditions
• Courier service issues
• Incorrect address information
• High order volumes
• Unforeseen circumstances

We appreciate your patience in such situations.

8. Damaged Package

If your package appears damaged when delivered, please contact Embroze Customer Support as soon as possible.

Where possible, take clear photos or videos of the package and product before opening or immediately after receiving it. This may help us investigate the issue with the courier.

9. Missing or Lost Orders

If your order does not arrive within the expected delivery timeframe, please contact Embroze Customer Support with your order number.

We will work with the relevant courier service to investigate the shipment and provide you with an appropriate resolution.

10. Contact Us

If you have any questions regarding your order or shipping, please contact Embroze Customer Support.

Thank you for choosing Embroze — Crafted for Modern Elegance.